* What are your booking policies?

Bookings are confirmed with a 50% deposit, with the remaining balance due before check-in.
We recommend booking early to secure your preferred dates, as our stays are in high demand.

* Can I modify my booking?

Booking dates are non-flexible to ensure availability for all guests.
We kindly ask that you confirm your travel plans before booking.

* What is your cancellation policy?

All confirmed bookings are non-refundable. For added peace of mind, we strongly recommend arranging travel insurance.

* Can I get a refund if I check out early?

Refunds for early departures or unused nights are not available.
We’re confident you’ll enjoy every moment of your stay with us.

* What time is check-in and check-out?

Check-in is after 3:00 PM, and check-out is by 10:00 AM.
This allows us to thoroughly prepare the space for each guest.

* Can I request an early check-in or late check-out?

Early check-in from 12:30 PM or late check-out until 12:00 PM may be available for a fee of $95 AUD,
subject to availability. Please contact us in advance to arrange this.

* How do I access the property?

We offer self check-in via a secure keyless entry system or lockbox.
Your access details will be shared 24 hours prior to arrival.

* Are linens and towels provided?

Yes! We provide fresh linens and one towel per guest.
If needed, you’re welcome to bring additional towels or linens for your convenience.

* Can I have guests over during my stay?

To ensure a comfortable experience for الجميع, only registered guests listed on the booking are permitted.

* What if I’m bringing an infant?

Infants are welcome, however the property is not specifically baby-proofed.
A travel cot can be arranged for an additional $50 setup fee—please request this during booking.

* Is there Wi-Fi?

Yes, complimentary high-speed Wi-Fi is available.
Access details will be shared before arrival and are also provided in the guest book.

* Can I use the kitchen?

Absolutely! The kitchen is equipped with essential items so you can enjoy preparing your own meals.

* How do I access shared facilities like the gym or pool?

One key fob is provided per booking for access to shared facilities.
We recommend coordinating usage within your group, as additional fobs cannot be issued.

* Can I throw a party?

While we love celebrations, parties are not permitted to ensure a peaceful environment for all guests.
Please be mindful of noise, especially after 10:00 PM.

* Are pets allowed?

As much as we love furry companions, our properties are pet-free to maintain a comfortable stay for الجميع guests.

* What happens if there’s an issue during my stay?

If anything isn’t right, simply reach out to us.
We’ll address the issue promptly or provide an appropriate solution to ensure your stay remains enjoyable.

* Is the host responsible for personal belongings?

While we prioritize your safety, we do not provide insurance for personal belongings.
We recommend securing valuables or arranging travel insurance for peace of mind.

* What about accidents or injuries?

We strive to maintain a safe environment, however we cannot assume liability for any accidents or injuries.
Guests are encouraged to use the property responsibly and with care.

* What should I do before checking out?

We kindly ask that you leave the property tidy—please dispose of trash and place used towels in the laundry basket.
There’s no need to strip the beds.

* Can I leave my luggage after check-out?

Unfortunately, we do not offer luggage storage at this time.
If you have a later departure, nearby storage services may be available.

* What if I leave something behind?

If you leave an item behind, please contact us as soon as possible.
We’ll do our best to assist in returning it to you, with any associated costs covered by the guest.

* What payment methods do you accept?

We accept all major credit cards and bank transfers. Payment instructions will be provided during the booking process.

* Do you offer discounts for longer stays?

Yes! We provide discounted rates for stays longer than 7 or 30 days.
Please contact us for details on current offers.

* What amenities are included?

All properties include high-speed Wi-Fi, fresh linens, towels, a fully equipped kitchen, and a local guide with nearby recommendations.

* Is smoking allowed?

Smoking is strictly prohibited on the premises. Additional cleaning fees will apply if smoking is detected.

* What should I do if something breaks?

Please notify us immediately if anything breaks during your stay.
We will address repairs promptly to ensure your experience remains seamless.

* How do I leave a 5-star review?

After your stay, you’ll receive an email inviting you to leave a review.
We love hearing about your experience and truly appreciate your feedback!

* How can I help maintain a five-star experience?

By following our house rules, respecting the space, and reporting any issues promptly,
you help us maintain a five-star experience for you and your group.

* What attractions or activities are nearby?

We provide a detailed guide of local attractions, dining options, and activities with each stay.
Feel free to ask for personalized recommendations!

* What if there’s nearby construction?

Occasionally, construction may occur nearby.
While we do our best to inform guests, we cannot offer compensation for events beyond our control.